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Get Support

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What does this do for me?

Support is available to installed merchants, uninstalled merchants, and Shopify reviewers. This guide shows how to reach the team and what to include.

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1. Open Support

  1. Open Support in Abandoned Cart Pro, or visit the public support page.

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2. Contact the team

  • Email: Support@pcnaid.com - Pcnaid Inc. targets an initial response within one business day.
  • Phone: (682) 292-8094
Do not send passwords, access tokens, full payment-card numbers, Social Security numbers, or banking credentials.

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3. Include these details

  • The Abandoned Cart Pro page involved and the approximate time the issue occurred.
  • What you expected, what happened, and the approximate UTC time.
  • A screenshot with customer information and secrets removed.
  • For billing questions, the plan name and the Shopify subscription id if visible.
Store identity is supplied automatically from your Shopify context. Pcnaid Documentation › Shopify Ecosystem › Abandoned Cart Pro › Merchant