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Manage the Operator Inbox

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What does this do for me?

The Inbox collects recovery-driven tasks that need a human: failed sends, outreach links, B2B quotes, and invoice chases. You can resolve or snooze each one.

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Before you begin

The operator inbox requires the Advanced $12.99 plan. Resolving and snoozing require cart recovery access.

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1. Open the inbox

  1. Open Inbox in Abandoned Cart Pro.
  2. Filter with the All, Open, Snoozed, and Resolved buttons.

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2. Read a task

Each row shows:
  • Kind
  • Summary
  • Customer (or Not provided)
  • Due (or No deadline)
  • Status badge

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3. Act on a task

  • Select Open message or Open recovery link to open the linked destination in a new tab.
  • Select Resolve to close the task.
  • Select Snooze 24h to hide it for 24 hours.
Every action confirms with “Inbox item updated.” Collaborator-only accounts see the inbox read-only.

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Next steps

Pcnaid Documentation › Shopify Ecosystem › Abandoned Cart Pro › Merchant