Manage store knowledge

What does this do for me?

Store knowledge gives the assistant the product catalog and policy information it needs to answer store-specific questions. Open Store knowledge from the app navigation.

Sync catalog and policies

Select Sync catalog & policies to import:

Products — product names, descriptions, and details
Store policies — refund, privacy, shipping, and terms policies (read from your Shopify store settings using the read_legal_policies scope)
Pages — online store page content

The sync action requires an active plan (billing step must be complete).

After sync

The assistant uses the synced content when answering shopper questions in the storefront. Product and policy changes on your store trigger automatic re-sync through webhooks. The Home page shows a warning banner and expanded steps section if store content is not yet available.

Privacy and terms

The store knowledge page links to the Privacy Policy and Terms of Service.