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Run a simulation

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What does this do for me?

Simulation lets you test how the assistant responds to prompts using your saved settings — without publishing theme changes or sending real support handoffs.

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Included sample prompts

Start with these included questions:
  • “What is your return policy?”
  • “Find a red dress under $100.”
  • “Can you promise delivery tomorrow?”

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Run a simulation

  1. Open Simulation from the app navigation.
  2. Review the sample prompts. Edit, replace, or clear them as needed.
  3. Select Run simulation.
Simulation accepts up to 20 prompts with up to 1,000 characters in each prompt. The page identifies either limit before sending the request.

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Review results

The results table compares each prompt with:
  • Answer — the assistant’s response
  • Customer sentiment — detected sentiment
  • Support handoff — whether the assistant would send a handoff
Simulations do not send real handoffs to your configured destinations.

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Adjust settings

Use Review assistant settings when a response needs adjustment. This opens the Settings page so you can update brand voice, guardrails, or other configuration.