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Billing and plans

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What does this do for me?

Choose the plan that fits your store. Starter covers the base assistant features. Pro adds platform-paid AI inference and connected account features.

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Available plans

Starter includes a recurring base charge and meters ai_answer usage for analytics. Pro adds the managed_ai_answer usage meter for platform-paid inference and supports connected account features like Algolia indexing. Pricing is shown in the Plan and billing section of Settings before you confirm the Shopify subscription. The current subscription flow grants no trial days.

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View and change your plan

  1. Open Settings from the app navigation.
  2. Go to the Plan and billing section.
  3. View your current plan label. Use the plan selector to choose Starter or Pro.
  4. Confirm the subscription change through Shopify’s billing confirmation. Plan changes apply immediately.

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Subscription status

The Subscription status page shows whether your subscription is active. Active subscriptions unlock the full paid features. If a subscription is pending, declined, expired, frozen, or cancelled, the affected features are held until billing is resolved. Shopify’s billing webhooks keep the subscription state in sync when a plan is cancelled or changed.

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Verified development stores

If you have a Shopify-verified development store, the app provides Pro access without requiring a subscription charge. A developer-access badge describes effective features on the Home page.

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Usage meters

Usage meters track AI answers and attributed orders through Shopify App Events:
  • AI answer (ai_answer) — analytics-only on Starter
  • Managed AI answer (managed_ai_answer) — platform-paid inference on Pro
  • Handoff created (handoff_created) — each support handoff
  • Simulation run (simulation_run) — each simulation execution
  • Assisted order (assisted_order) — orders attributed to a conversation
  • Knowledge sync (knowledge_sync) — each catalog and policy sync