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Support Tickets & Help Desk

When you encounter technical questions regarding domain verification, Apple Pay session validation, or Stripe settlement, you can open a direct support ticket through the merchant dashboard at https://lifecyclemanager.app/support.

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Opening a support ticket

  1. Navigate to Support (/support) in the left navigation sidebar.
  2. In the Open ticket card, complete the required fields:
    • Subject: A clear, concise title summarizing your issue (2 to 255 characters).
    • Body: Detailed information regarding the issue, including affected domain hostnames, transaction IDs, or error codes (1 to 5,000 characters).
    • Severity: Select the operational impact level:
      • Low: General inquiries, cosmetic questions, or non-blocking setup queries.
      • Medium: Normal operational questions or scheduled migration inquiries.
      • High: Time-sensitive issues affecting domain verification or sandbox checkout.
      • Urgent: Live checkout failures or payment processing disruptions on active production stores.
  3. Click Open ticket.
  4. The ticket and initial message are committed atomically to the Control Plane database (POST /applepay-lifecycle/v1/support/tickets). A confirmation alert will appear, and your ticket will immediately appear in the ticket history table.

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Reviewing ticket threads & replies

The Support table displays all tickets associated with your merchant workspace: Click on any ticket to open the full message thread. You can post additional diagnostic information, paste DNS verification output, or confirm resolution directly within the conversation thread.

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Knowledge base & direct contact

For self-serve troubleshooting or urgent offline assistance:
  • Product & Onboarding Overview: https://lifecycle.pcnaid.com/apple-pay
  • Merchant Support Email: support@pcnaid.com
  • System Status Page: https://status.pcnaid.com