For help with ConsentAI — setup, the storefront consent checkbox, billing, or a GDPR/CCPA data-subject request — email support@pcnaid.com.Open the Support page from the ConsentAI navigation inside Shopify admin to find the contact link.
Plan changes, cancellation, and trial status are managed from the Billing page inside the app. Charges are billed and refunded through Shopify per its billing rules.
A shopper who wants their consent evidence accessed or deleted should contact you (the merchant). You trigger Shopify’s customer data-request and redaction flows, which ConsentAI implements per the Privacy Policy.Open the Customer data requests section on the ConsentAI dashboard to download data-request snapshots. Requests are retained for 30 days.
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