Contact AgentLink support

What does this do for me?

Get help with setup, billing, readiness audits, or any other AgentLink feature.

1. Open the Support page

In the AgentLink sidebar, select Support.
The embedded page shows the contact email and safe-data guidance.

2. Send a support request

Email the support team at support@pcnaid.com. Include in your message:

Your permanent myshopify.com domain so the team can locate your installation.
What you were doing, what you expected, and what happened.
Your account or billing question.

Billing and service-impacting issues are prioritised.

3. Protect your store data

Do not include in your email:

Access tokens or passwords.
Customer personal data.
Private signing keys or certificate material.
OpenAI API keys.

4. Try self-service first

Rerun your setup wizard from the Home page.
Run a readiness audit from Readiness audits.
Check your Plan & billing status.