Troubleshooting

What does this do for me?

This page helps you collect the right details before asking a developer or support partner for help.

Ask whether the tool is connected to the correct server group. Share the group name, server name, and what you expected to see.

Capture the time, the user request, the server group, and any error message. Do not paste secrets or private customer data into support chat.

Ask the technical owner to check the runtime logs and hosting environment.