> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pcnaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Payment processed, Shopify reconciliation needed

> Mark a paid Apple Pay order as paid in Shopify and reconcile the transaction in Lifecycle Manager to clear Needs attention.

# Payment processed, Shopify reconciliation needed

## What does this do for me?

This guide helps you clear **Needs attention** on a transaction when your buyer has paid with Apple Pay, but Shopify has not confirmed the order as paid.

## What happened?

After a buyer pays with Apple Pay at checkout, Lifecycle Manager marks the Shopify order as paid. If Shopify does not confirm that update, Lifecycle Manager tries again, up to 3 tries in total, spaced over about 15 minutes. Before each retry, it checks whether the order is already paid, so it never marks it twice.

If all 3 tries fail, the transaction is flagged **Needs attention**. The payment stays processed and is not refunded, the order is not cancelled, and the buyer sees a successful payment.

Lifecycle Manager does not automatically refund the payment because refunding a paid order would cost you the sale and cancel the buyer's order for an item that is in stock.

## How you are notified

Lifecycle Manager tells you in three ways:

* An in-app notification in the bell.
* A banner at the top of the dashboard: **Payment processed. Shopify reconciliation needed.**
* An email.

## Mark the order as paid and reconcile

1. **Mark the order as paid in Shopify admin.** You can use **Open Shopify order** on the Lifecycle Manager transaction page to open the order.
2. **Reconcile the transaction in Lifecycle Manager.** Open the transaction from **Transactions**, or select **Review transaction** in the dashboard banner. Select **Reconcile**. Lifecycle Manager confirms with Shopify that the order is paid and clears the **Needs attention** flag.

### What you see on the transaction page

The transaction page shows the amount, payment status, attempts count, and Stripe charge id. It also has these buttons:

| Button | What to do |
| - | - |
| **Open Shopify order** | Open the order in Shopify admin and mark it as paid. |
| **Reconcile** | Confirm with Shopify that the order is paid and clear **Needs attention**. |
| **Contact support** | Get help if you cannot complete reconciliation. |

## If Reconcile still reports an unpaid order

If **Reconcile** reports that the order is still unpaid in Shopify, mark it as paid in Shopify admin first, then return to the transaction and select **Reconcile** again.

If the issue continues or you cannot complete these steps, select **Contact support** on the transaction page. See [Support tickets](https://docs.pcnaid.com/nodes/web-apps/lifecycle-manager-apple-pay/merchant/guides/support-tickets.md) for help using the support desk.


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