> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pcnaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Use the Inbox and Messages

> View communication threads, send and receive portal messages for matters.

# Use the Inbox and Messages

## What does this do for me?

The inbox collects communication threads linked to matters. Send and receive messages with clients through the portal.

## 1. Open the inbox

Open **Inbox** in the navigation. The inbox lists communication threads for matters you have access to. Each thread shows the matter name, the other participant, and the latest message preview.

## 2. Read and reply to a thread

1. Open a thread to see the full message history.
2. Type your reply in the message input at the bottom.
3. Choose **Send**. The message is delivered through the client portal.

## 3. Start a new thread

1. Open **Inbox**.
2. Choose **New message**.
3. Select the matter and the recipient.
4. Enter the message subject and body.
5. Choose **Send**.

## 4. Notification templates

Legal Hub uses **notification templates** for automated messages such as invoice reminders and appointment confirmations. Open **Settings**, then **Notification templates**, to review and manage templates.


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