> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pcnaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Support — SwiftPage

# Support

## Never send secrets in a support request

 Do not include passwords, Shopify access/session tokens, or payment-card data. Request IDs, UTC timestamps, store domain, and screenshots with personal data removed are the safest evidence. 

## Contact support

 Email Pcnaid Inc. for installation, billing, feature, privacy, or incident help. 

 [Email [support@pcnaid.com](mailto:support@pcnaid.com)](mailto:support@pcnaid.com), check the [Shopify status](https://www.shopifystatus.com/) page, or check the [Cloudflare status](https://www.cloudflarestatus.com/) page. 

## Include this evidence

<ul>
  <li>Store domain and the page handle affected, if any.</li>

  <li>What you expected and what happened.</li>

  <li>UTC date/time and the action taken in the editor or admin.</li>

  <li>Request ID from the response or error, if shown.</li>

  <li>Screenshot or exact error text after removing customer and credential data.</li>
</ul>

## Safe first checks

<ul>
  <li>Open the app from Shopify Admin, then confirm the page is published and the SwiftPage theme-app-extension block is enabled.</li>

  <li>Confirm the account owner approved the plan and any required Shopify scopes.</li>

  <li>Retry once with a current session before assuming a page or draft was lost.</li>

  <li>Check the Shopify and Cloudflare status pages before changing configuration.</li>
</ul>

## Privacy and account requests

&#x20;Use the same support channel for data access, correction, deletion, restriction, or export requests. Include the store domain and request type, but no sensitive records. Uninstalling starts Shopify's compliance lifecycle; the privacy policy explains the remaining deletion process.&#x20;

&#x20;[Read privacy policy](https://docs.pcnaid.com/nodes/shopify/swiftpage/merchant/help/privacy.md) and [Read terms of service](https://docs.pcnaid.com/nodes/shopify/swiftpage/merchant/help/terms.md).&#x20;


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