> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pcnaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact AgentLink support

> How to get help with AgentLink, what to include in your message, and how to protect store data.

# Contact AgentLink support

## What does this do for me?

Get help with setup, billing, readiness audits, or any other AgentLink feature.

## 1. Open the Support page

1. In the AgentLink sidebar, select **Support**.
2. The embedded page shows the contact email and safe-data guidance.

## 2. Send a support request

Email the support team at [support@pcnaid.com](mailto:support@pcnaid.com). Include in your message:

* Your permanent **myshopify.com** domain so the team can locate your installation.
* What you were doing, what you expected, and what happened.
* Your account or billing question.

Billing and service-impacting issues are prioritised.

## 3. Protect your store data

Do not include in your email:

* Access tokens or passwords.
* Customer personal data.
* Private signing keys or certificate material.
* OpenAI API keys.

## 4. Try self-service first

* Rerun your **setup wizard** from the Home page.
* Run a **readiness audit** from Readiness audits.
* Check your **Plan & billing** status.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.