> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pcnaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Privacy policy

> Privacy policy — Abandoned Cart Pro

# Privacy policy

Last updated: October 25, 2026

Abandoned Cart Pro is provided by Pcnaid Inc., 752 N Main St #2194, Mansfield, Texas 76063, United States. Questions can be sent to [[support@pcnaid.com](mailto:support@pcnaid.com)](mailto:support@pcnaid.com).

## Data the app processes

The app reads abandoned checkout data from Shopify, including customer identifiers and email, line items, totals, discount codes, notes, shipping and billing addresses, and recovery URLs.

## Data the app stores

The PostgreSQL database stores Shopify session credentials and staff details, conversion identifiers and outcomes, price-validation results, bulk-job counts and errors, subscription state, usage counters, and privacy-request exports.

It also stores cart snapshots with customer identifiers, email and phone, recovery-message recipients and content, sequence state, suppression records, and storefront visitor identifiers and consent flags.

## Where data is stored

Application records are stored in PostgreSQL.

## Retention

A confirmed uninstall removes Shopify sessions, subscription state, and integration settings; conversion and bulk-job records are deleted by the later shop-redaction workflow.

Shop redaction also deletes the listed recovery, cart, visitor, suppression, export, and usage records, but preserves lifetime-trial evidence and a shop redaction marker.

Customer redaction deletes matching customer-linked operational records and replaces suppression addresses with hashed markers so the do-not-send block remains in place.

## GDPR and deletion requests

The app handles Shopify customer data requests, customer redaction, and shop redaction; data-request exports are stored for the authenticated merchant to download.

Shop redaction is skipped for a still-installed shop and deferred while recovery sends or Shopify conversion writes are in progress.

## Security

Shopify authenticates embedded-admin access, and the webhook handler validates the signed request before processing its topic.

## Subprocessors

Shopify supplies checkout data and sends native recovery invoices; eligible custom recovery email uses Resend when selected by the merchant.

When configured, Klaviyo receives recovery events with an email address or anonymous resource identifier, shop identifier, and event properties; the merchant's outbound webhook destination receives event names, shop and resource identifiers, and event payloads.

Error reporting uses Sentry, and configured PostHog telemetry receives installation events identified by shop domain.

## Contact

Send privacy questions to [[support@pcnaid.com](mailto:support@pcnaid.com)](mailto:support@pcnaid.com).


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.