> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pcnaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set Up Recovery Emails

> Turn on consent-based recovery email sequences and choose native Shopify or custom-branded delivery.

# Set Up Recovery Emails

## What does this do for me?

Recovery emails send timed reminders to shoppers who left a cart, using consent and suppression rules so you never email the wrong person. There is no email service, API key, or DNS setup to configure.

## Before you begin

Automated recovery email sequences require the **Pro** plan. Settings changes require the Shopify store account owner; staff see them read-only.

## 1. Enable the sequences

1. Open **Settings** in Abandoned Cart Pro.
2. Under **Recovery emails**, select **Enable recovery emails**.
3. The banner turns green and reads "Recovery email sequences are ON. Consenting customers receive reminders at +1h, +24h, and +72h."

Only customers with marketing consent are emailed. Unsubscribes, bounces, and completed purchases are hard-suppressed. Select **Pause recovery emails** at any time to stop sending.

## 2. Choose a delivery method

Under **Email delivery**, pick one of two transports:

* **Native Shopify email** (included on every plan). Recovery emails go out through Shopify's own draft-order invoice email, sent from your store. Native mode creates a draft order for each emailed cart, so these appear in **Orders → Drafts**; they are used only to deliver the reminder and are not counted as recovered sales.
* **Custom-branded email** (Advanced plan). Fully-branded emails with your logo, colors, and sender name, delivered from the app's managed sending infrastructure. No merchant email credentials are required.

Use **Use native Shopify email** or **Use custom-branded email** to switch. Switching to custom-branded requires the **Advanced \$12.99** plan.

## 3. Confirm the sending rules

* Every send runs the same consent and suppression checks on both transports.
* If a required setting fails, the app fails closed rather than send without consent.

## Next steps

* [Brand recovery emails](https://docs.pcnaid.com/nodes/shopify/abandoned-cart-pro/merchant/guides/brand-recovery-emails.md)
* [Create recovery templates](https://docs.pcnaid.com/nodes/shopify/abandoned-cart-pro/merchant/guides/create-recovery-templates.md)
* [Choose a plan](https://docs.pcnaid.com/nodes/shopify/abandoned-cart-pro/merchant/guides/choose-a-plan.md)

[Pcnaid Documentation](https://docs.pcnaid.com/namespace/index.md) › [Shopify Ecosystem](https://docs.pcnaid.com/hubs/shopify-ecosystem/index.md) › [Abandoned Cart Pro](https://docs.pcnaid.com/nodes/shopify/abandoned-cart-pro/index.md) › [Merchant](https://docs.pcnaid.com/nodes/shopify/abandoned-cart-pro/merchant/index)


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