> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pcnaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get Support

> Contact Pcnaid support and include the right details for a faster resolution.

# Get Support

## What does this do for me?

Support is available to installed merchants, uninstalled merchants, and Shopify reviewers. This guide shows how to reach the team and what to include.

## 1. Open Support

1. Open **Support** in Abandoned Cart Pro, or visit the public support page.

## 2. Contact the team

* Email: **[Support@pcnaid.com](mailto:Support@pcnaid.com)** - Pcnaid Inc. targets an initial response within one business day.
* Phone: **(682) 292-8094**

Do not send passwords, access tokens, full payment-card numbers, Social Security numbers, or banking credentials.

## 3. Include these details

* The Abandoned Cart Pro page involved and the approximate time the issue occurred.
* What you expected, what happened, and the approximate UTC time.
* A screenshot with customer information and secrets removed.
* For billing questions, the plan name and the Shopify subscription id if visible.

Store identity is supplied automatically from your Shopify context.

## Related pages

* [Service status](https://status.pcnaid.com) for current availability.
* [Privacy policy](https://docs.pcnaid.com/nodes/shopify/abandoned-cart-pro/merchant/help/privacy.md)
* [Terms of service](https://docs.pcnaid.com/nodes/shopify/abandoned-cart-pro/merchant/help/terms.md)

[Pcnaid Documentation](https://docs.pcnaid.com/namespace/index.md) › [Shopify Ecosystem](https://docs.pcnaid.com/hubs/shopify-ecosystem/index.md) › [Abandoned Cart Pro](https://docs.pcnaid.com/nodes/shopify/abandoned-cart-pro/index.md) › [Merchant](https://docs.pcnaid.com/nodes/shopify/abandoned-cart-pro/merchant/index)


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