> ## Documentation Index > Fetch the complete documentation index at: https://docs.pcnaid.com/llms.txt > Use this file to discover all available pages before exploring further. # Return Policy > Pcnaid Inc Return Policy.
    # RETURN POLICY **Last updated January 01, 2023** Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy. ## RETURNS All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. ## RETURN PROCESS To return an item, please email customer service at [support@pcnaid.com](mailto:support@pcnaid.com) to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Proof of Purchase along with the provided Return Merchandise Authorization number., then mail your return to the following address: Pcnaid Inc Attn: Returns RMA # 752 N Main St #2194 Mansfield, TX 76063 United States Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. ## REFUNDS After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. ## EXCEPTIONS The following items cannot be returned or exchanged: **●** Services Provided **●** Non-Inventory Items **●** Downloadable Software **●** Products with a broken hygiene seal **●** Personal single-use items **●** Perishable products **●** Personalized products with a name or other information **●** Products specifically made to order **●** Faulty items that are not returned in their original packaging **●** Any item labeled “as is” or “final sale” For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. **Please Note** **●** A 25% restocking fee will be charged for all returns in excess of \$50.00. **●** Sale items are FINAL SALE and cannot be returned. **●** Returned items must have their original tags **●** Items must be returned in their original packaging **●** A Return Merchandise Authorization number is required for returns to be processed ## QUESTIONS If you have any questions concerning our return policy, please contact us at: (682) 292-8094 [support@pcnaid.com](mailto:support@pcnaid.com) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.